Resources

Unlock Health has deep experience in managed care consulting, revenue strategy, change management, contract performance and negotiations, benchmarking, analytics, and strategic communications

The Price of Care: A Healthcare Leader’s Guide to Building Trust Through Health Insurance and Financial Literacy

In The Price of Care: A Healthcare Leader’s Guide to Building Trust Through Health Insurance and Financial Literacy, Brandon Edwards and Kevin Thilborger explore why financial fear is reshaping the patient experience — and why healthcare organizations must start communicating more clearly about the financial side of care.

How to build a healthcare crisis communication plan

Build a healthcare crisis communication plan that aligns leaders, prepares spokespeople, reaches key audiences, and protects trust when pressure rises.

What is your managed care contract actually worth?

A negotiated rate isn't what you actually collect. Learn how a payor contract review can reveal denials, underpayments and delays that erode contract value.

Healthcare providers need a plan in place before payor negotiations go wrong

See how payors may use delays, contract terms, and pressure tactics in negotiations, and how providers can prepare before talks begin.

Your strategic plan is approved. What next?

Move your healthcare strategic plan from approval to action. Learn how to set priorities, assign ownership, align teams, and keep execution moving forward.

Prior authorization reform: what providers should measure

Prior authorization reform may reduce requirements without reducing administrative burden. Learn what healthcare providers should measure to determine what really changed.

The hidden cost of bad payor contract language and how to fix it

Poor payor contract language can weaken reimbursement and create avoidable disputes. Learn which terms deserve closer review and how providers can respond accordingly.